"Donovan's Service Department takes the worry out of servicing your car. Leon Lewis and Steve Nelson are always very helpful. No matter what it is, they take care of us. Nobody has ever taken such good care of my wife and me."
Mike & Catherine Meadows, Goddard, KS,
"Everything is always very clean and neat. Everyone is always polite and interested in me. The Service guys always explain everything well and give a promise finish time. Both the Service and Sales Departments are very helpful and knowledgeable. They help me learn about my vehicle, as cars get smarter and I older, I need help!"
Norma Gamble, Wichita, KS,
"My overall experience with Donovan's has been great! My wife and I just like doing business with Donovan's. We have been treated fairly and it is a good company to deal with. We contribute most of our good experience to our salesman, Shawn Stafford. Shawn is great! In fact, I have referred 2 or 3 different people to go see him and I would continue to do so."
Marvin & Felicia Wolfe, Wichita, KS,
"I was in an accident on a Tuesday afternoon and my Trailblazer was totaled. I loved my Trailblazer and was prepared to buy a Traverse so I went to a dealership and test drove one on a Friday evening. I would have purchased the car that night but the sales staff was too busy. I still could not get a return phone call from a salesperson the following Saturday. I did some more internet shopping and inquired about the Cadillac SRX at Donovan's. I received a prompt reply....ON A SUNDAY! The pricing I received sounded good so I arranged to meet with Bruce, the sales manager at Donovan, during my lunch hour the following day. Bruce also showed me the Acadia. It looked great and I drove it and loved it. Bruce was able to quickly give me a price with all the excellent incentives and we had an agreement. I was able to get back to work and I was able to pick up my new Acadia after work that evening. All told I invested 2 hours of my time and got a great deal."Susayn Brandes,President of Great Plains Ventures, Inc
"Just wanted to check in and give you some feedback on how customer service could be improved at the dealership....OK....here goes.....ummmm.....I can't think of anything, nothing, nada, zilch...... ;-) Seriously now, from the beginning to the end, that was the best car buying experience I have ever had!!!!! Bruce, Ken, and Alan were all excellent to deal with! Coming to a price agreement online with Audrey, combined with the service at the dealership, I couldn't be more pleased. To top it off everyone to a tee, reassured me to contact them anytime if I had any problems or questions. So I guess if I had a problem there it would be....too many people wanting to help me, what a problem to have!
Phil, Wichita, KS,
"I just wanted to say thank you for all of your help and your referral to Shawn who in turn, introduced me to Bruce. I also wanted to share with you that I was treated with the greatest level of respect! It was very comforting talking to both Shawn and Bruce and not being treated like a "stupid female" trying to buy a car. I have experienced this at other dealerships and I don't feel my gender should play into the deal I make, but it does! I was greeted immediately upon walking in and shared what I wanted to be able to work out with Shawn. He spoke with Bruce and while coming up with numbers, Shawn explained in detail where they came up with the offer on my vehicle. There was no time wasted in playing the "numbers game" that so many other dealerships want to. I was not rushed off to an office where I had to meet 5 people while they applied pressure just to tell all of them "no, I am no doing it at this time". When the 3 of us were clearly far from a deal and I shared that this was something I wanted to do but didn't have to do they were very respectful and said "we totally understand, just let us know if there is anything else we can do for you."
I will definitely be back to visit Donovan's at a time when I am closer to being able to trade in my current vehicle or have sold it on my own! Thanks again for a great experience both online working with you and then in the showroom with Shawn and Bruce!Lynnette, Wichita, KS,